Home Care Guide

To help you understand more about the Government's Home Care Package Program, we have compiled some of the key details on the program and the 5-step process to receiving a package.

We can provide you with advice on how to access government funded Home Care Packages. Contact us and we will help you to navigate through the maze, starting with registering with My Aged Care. Have your contact details ready including your address, contact number, Medicare number and pension number.

The 5-step process to receiving care:


How do I know if I am eligible to receive a package?

To determine eligibility you need to contact My Aged Care who will do an assessment. Each client is individually assessed to ensure all of their care needs can be adequately met. Once eligibility has been determined a package can then be tailored to meet your identified care needs.

If you are assessed as eligible for a home care package you will:

  • receive a letter of approval from My Aged Care that sets out the level of home care package you are approved to receive
  • be placed in a national priority queue for home care packages and will be contacted when a suitable package becomes available for you.

What services are available?

There are a range of services available.  Services offered include, but not limited to:

  • Personal care 
  • Meal preparation
  • Medication assistance
  • Health monitoring
  • Light housework
  • Respite
  • Equipment
  • Social outings & shopping
  • Transport to medical appointments, hairdressers and other allied health services
  • Advocacy
  • Emotional support


What package levels are there?

There are four levels of packages available:


How do I Choose a service?

Each package is tailored to suit your individual needs. Before selecting a service, think about your personal preferences, needs and wants. Using these as the basis of your decision making will allow you to figure out what assistance will best help you. The services you choose create the foundation for your service agreement. 

Although a service agreement will be created, to ensure your service is tailored to the care you need, your plan will be reviewed regularly to reflect how your needs and preferences may have changed. Regular reviews will ensure that you receive the level of support to keep you safe, happy and independent. 


How much does it cost?

The Government will set your personalised budget; a specified amount for your Home Care Package. The Aged Care Assessment determines the level of support you are eligible to receive. From this, the cost depends on what services you are receiving, the fees will be explained when we know what services you require. You are required to undergo an income assessment before your service can commence. It is important to note that no person will be disadvantaged due to financial hardship.

Can I cancel the service if I no longer require it?

You can exit from the package at any time if you no longer require the service. The process will be explained to you at time of visit.

How can I find out more?

To find out more information it’s as easy as picking up the phone and calling (02) 6817 8777. A time will be arranged for a staff member to visit you and answer any other questions you may have. Our aim is to provide a professional, reliable service that addresses the needs of our aged, frail & disabled people in their own homes in our Community.

For more information, we recommend reading the Government's full Home Care Package Guide